New Customers

Welcome to the Precinct!

Welcome to the Hooksett Village Water Precinct! We are proud to call this peaceful little village our home and are glad that you have chosen to be our neighbor. In order to make your transition to the Precinct as easy as possible, here are answers to the questions most frequently asked by new customers:

Typically, when a property changes hands, a realtor or title company will facilitate the process of creating a new account in the buyer's name and ensuring a final bill is generated for the sellers to settle the balance associated with their usage. A similar process should also occur for renters that pay their water bill directly rather than the landlord taking care of the water bill and including costs in rent. If for some reason a new account has not yet been created, contact us to set one up.

If you sign up for the Customer Portal or keep the top portion of your bills, you'll be able to view and track the basics about your water usage history. This is a great first step toward being more informed about your water use.

If you want more detailed information, you can also sign up for EyeOnWater, which is an application that displays near-real time meter data and allows users to set up leak alerts. All you need is your account number, which is found on your bill, and the zip code which is 03106.

When we set up your new account, you may have received a text message to opt-in to SMS (text) notifications through our billing software. If you opted out, you can text START to opt back in. We use the notification system to let customers know of planned or emergency water outages, for boil water orders, and to deliver late fee notices and shutoff notifications, if applicable. Please save (603) 945-7172 as HVWP Contact so calls and texts don't go to spam. If you choose not to opt-in, you'll receive this information by email and voice message. At this time, we can only enter one email address per account. Couples and co-owners may want to provide one person's email and another person's mobile number to ensure all parties stay informed of important updates. You can configure your notification method preferences by contacting the Precinct.

We are working to enhance notification capabilities on our website. While you'll always be informed of critical information impacting your service address via our billing software's notification capabilities, you might also be interested in staying in the know about general Precinct news. There are two ways to do this. First, we'll post emergency repair outages, hydrant flushing dates, public notices, projects, announcements related to upcoming events, and various reports on our News page from time-to-time. Second, you can also sign up to be notified when we post new news items by using the form found on the Home page, Contact page, About page, or any news post.

The Precinct bills quarterly on or about January 1st, April 1st, July 1st, and October 1st with bills due on the first of the following month. Our Rate Schedule, Late Payments Policy, and the approximate bill schedule for 2026 are located on the Billing Information page. Details about payment methods, financial assistance programs, and Senior/Veteran discount requirements can also be found there.

We are located at 7 Riverside Street in Hooksett, open Monday/Tuesday/Thursday 8-4:30, Wednesday 8-6:30, and Friday 8-12 (closed 1-2 daily for lunch) and can be reached at [email protected] or (603) 485-3392 or via the Contact page. Please don't hesitate to reach out or stop by with any questions or concerns!

PRECINCT INITIATIVES

Backflow Prevention Program
In order to protect our water system, the Precinct requires cross-connections, including home irrigation systems, to be protected by backflow preventers. These devices are associated with annual permits and testing. If you have an irrigation system, your bill will include annual backflow permitting fees and backflow testing fees as outlined on the Rate Schedule, usually in the spring and fall respectively. Please refer to the Backflow Prevention page for more technical details.

Hydrant Flushing Program
An important part of maintaining good water quality and fire protection is hydrant flushing. The Precinct aims to operate all hydrants every year, typically in April and November, to flush any sediment buildup from the system and ensure the hydrants are in working order. If you see the crew in your neighborhood, please drive carefully and be aware that flushing can sometimes temporarily discolor the water and cause a slight drop in pressure. Learn more on the Hydrant Flushing page.

Lead Service Line Inventory
The Precinct is in the process of identifying service line materials and replacing any that are found to be made of lead or galvanized steel. If your line material is unknown, you will receive annual notices each November until we can determine the material. The Precinct intends to complete this process by the end of 2027. When the crew will be digging in your neighborhood, you'll receive a door hanger and see utility mark-outs near your curb stop. You won't need to be home during the excavation and water service should not be interrupted. Just please ensure the curb stop is accessible. We will be in touch if further excavation for replacement is needed. The Precinct has not uncovered any lead to date. Visit the Lead Services page for our latest inventory.

HELPFUL LINKS

Customer Portal Instructions
HVWP EyeOnWater Flyer
HVWP EyeOnWater Instructions
HVWP Street to Sink: Who's Responsible For What?